The CTMA Site Profile on NZS.com contains business information as well as technical information, Kiwi Status and NZS.com Directory Details relating to the ctmaworld.com website.
Phone: (09) 414… Fax: (09) 414… Mobile: 021 669 … Email
Categories: Business Consulting
Postal Address: PO Box 35444, Browns Bay, Auckland 0753
What CTMA Says:
CTMA is a service quality improvement firm that provides a range of consulting and customer satisfaction research services to help organisations build loyalty and advocacy by improving service to customers.
CTMA's business improvement programmes encompass four key customer-driven strategies:
- Making it easy for customers and staff to do business
- Improving customer access and response processes
- Learning from customers
- Customer-driven innovation and change
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CTMA's Consulting Services:
CTMA's consulting services range from strategic customer service reviews to support for major customer experience change programmes. They can act as an external catalyst to customer service improvement initiatives, help drive transformations and provide ongoing assistance with periodic visits, customer service 'health-checks', executive coaching and leadership workshops.
CTMA's Research Services:
CTMA's customer satisfaction and loyalty research is more than just an approach to satisfaction measurement - it helps organisations actively manage customer satisfaction and loyalty upwards. It produces clearly actionable findings that focus on the cost of poor service and the profitability of good service.
CTMA's approach to employee satisfaction and loyalty and employee customer service research helps organisations identify internal sources of dissatisfaction that can, in turn, lead to barriers for effective customer service, customer dissatisfaction, reduced productivity and high employee turnover.
In addition to its client-specific services, CTMA also conducts a range of industry-wide baseline studies and customer service benchmarking and best-practice studies to help public and private sector organisations develop their customer relationship strategies.
Search Tags: customer satisfaction, voice of the customer, service quality, customer feedback.
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CTMA New Zealand Ltd (www.ctmaworld.com)A service quality improvement firm that provides a range of consulting and customer satisfaction research services.
Category: Business Consulting
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