Manager - Call Centre Analytics Job Details

Our client, a leader within the banking industry has been operating within the New Zealand market for more than 140 years and has more than one million customers.

With over 6000 staff and nearly 200 branches, they are a socially responsible organisation who is a major supporter of a number of community facilities, services and Business Excellence Awards.

Currently seeking a Manager of Analytics, they are looking for someone to join their Performance Quality Team within the Operations and Call Centre Group to pave the way for the development of an analytics strategy across their shared services to ensure an optimal operating model and service delivery framework for the business.

Leading a team of analysts, the position will have a high change management focus with a focus on initiatives to drive productivity, work flow enhancements, service delivery and process improvement, amongst a number of others.

Managing a small team, you will enjoy implementing change (initiatives, technology, efficiencies etc), have an insight into how metric reporting can provide relevant information to assist in improving customer experiences and provide the analytics to support new projects and opportunities.

If you have experience in analytics within the call centre environment and have an understanding of how to create streamlined reports, data management solutions and the ability to contribute value-adds, then perhaps the time is now to explore this opportunity.  I am looking for a professional, with a head for numbers and a lover of change!

In order to apply, click on the link or contact Fiona MacCallum - Team Manager, fiona.maccallum@madison.co.nz

Application: Apply for this position here.