Customer Contact Officer - Faults and Emergencies Job Details

Our client, an essential service within the Manukau City region is looking to recruit a Customer Service professional to manage incoming calls regarding any faults or emergencies in the service they provide its local clients.

Operating Monday to Friday between the hours of 7.00am - 7.30pm, this role is paramount in ensuring a prompt resolution is found for all faults, incidents and service requests.  As the first point of contact for the customers, this role is imperative in ensuring that expectations are agreed, set and met. 

The ideal applicant will have a strong background in customer service, be able to manage their administrative workload around calls and come from a position within a similar line of work e.g. utilities, telecommunications etc

With the ability to remain calm under pressure, work to deadlines and develop relationships, you will get satisfaction from being dependable and showing initiative.

With added benefits and a great base salary, this is a great opportunity for someone who has a passion for customer service and a drive to work for a company that recognizes its staff.

In order to apply, click on the link below or email Fiona MacCallum, Team Manager - fiona.maccallum@madison.co.nz

Application: Apply for this position here.